Department: Mental Health Services

Reports to: Director of Adult Programs

Position: Clinical Program Manager

Employment Type: Full time, non-exempt, benefitted

Clinically Supervises: Mental Health Therapist Interns and Graduate Student Trainees

Administratively Supervises: Administrative Assistant Clinical Services, Intake Coordinator

Summary: The Clinical Program Manager works in conjunction with the Director of Adult Programs to oversee administrative and clinical operations of the clinic program and other clinical outpatient services, provides clinical guidance to behavioral health staff, and participates in activities and functions to ensure that program goals and objectives are accomplished in accordance with established priorities, time limitations, funding limitations or other specifications.

Benefits for our regular part-time employees include the following:

• Eligibility for our 401 (k) plan
• Paid Sick Leave
• Trainng tuition reimbursement
• Cellphone/Mileage/Internet reimbursement if required to perform job duties

Duties and Responsibilities:

• Oversee outpatient clinical program for all ages
• Monitor contracts and compliance of outpatient clinical program in collaboration with Compliance Officer and Director of Adult Programs
• Work with billing department to ensure effective Medical billing and claiming of applicable clinical services
• Oversee receipt of Records Requests and timeliness of response in collaboration with Administrative Assistant Clinical Services and Administrative Clinical Manager
• Provide clinical guidance to Intake Coordinator on appropriateness of collaborator referrals to agency
• Coordinate community agencies and presenters to present to clinical staff at clinical trainings
• Coordinate, monitor and supervise the clinical activities of therapists, case managers, and outreach staff within program
• Participate in community meetings related to program services and act as a Mentis representative
• Help coordinate assignment of new referrals by Intake Coordinator to therapist caseloads as indicated
• Collaborate with clinical supervisors to monitor supervisee’s client caseloads to track compliance with 50/50 productivity ratio
• Conduct audits of supervisee’s client records in EHR to track documentation and data compliance
• Collaborate with community partners as needed for effective management of outpatient clinical services
• Collaborate with HR Specialist to coordinate and facilitate new hire orientation and onboarding for clinical staff
• Collaborate with Director of Adult Programs on revisions to Clinical Policies & Procedures manual and improvements to clinical systems workflow
• Collaborate with Director of Adult Programs in tracking relevant statistical data for clinical programs for reporting out to funders
• Take a lead role, with support from Director of Adult Programs, in writing reports to program funders
• Track grant funding sources so that clinic is on schedule in meeting specific grant requirements and communicate regularly with Intake Coordinator on updates to funding sources
• Alert Director of Adult Programs to emerging HR issues among clinic staff
• Monitor and approve assigned clinic staff timecards, time off requests, expense reports in Paylocity system
• Participate in monthly Manager’s meetings
• Participate in quarterly Clinical Supervisor’s meetings
• Facilitate weekly check-in meetings with relevant team members
• Participate in intra-agency steering committees
• Participate in monthly all-agency staff meetings
• Clinically supervise weekly case consultation group meetings in collaboration with another clinical supervisor
• Provide weekly supervision to assigned intern(s) and review/co-sign all documentation in EHR
• Conduct 90-day introductory period and annual Work Plan reviews of clinic supervisees in collaboration with appropriate program managers
• Participate in interview process for hiring new program staff
• Keep current on updates within the profession and maintain active licensure status

Knowledge, Skills and Abilities: 

• Experience with Medical billing with County and/or managed care plans, ideally both
• Knowledge of organizational practices
• Knowledge of supervisory practices and principles
• Skills in organizing work of self and others
• Skills in both written and verbal communication
• Critical thinking skills
• Problem-solving abilities
• Attention to detail
• Comfortable with assuming a leadership role
• Active listening skills

Qualification Requirements:

• Current licensure as an LCSW, LMFT, LPCC, or Licensed Clinical Psychologist plus 2 years post licensure experience to clinically supervise
• Experience providing clinical supervision to interns gaining experience under the California Board of Behavioral Sciences requirements a plus.
• Experience working within Medical funded programs, a plus.
• Managerial experience, either in a Non-Profit or County setting

Physical Setting:

• Office
• Field
• Community meetings

Compensation: $41-$43.27hr.

How to apply:

•  Submit resume and cover letter to jobs@mentisnapa.org

California Pay Transparency Disclaimer: This is a nonexempt position. The pay range for this position is $41/hour – $43.27/hour.

Actual placement within range will be contingent upon several factors, including but not limited to the candidate’s qualifications, education, experience, internal equity, and alignment with market data.

Mentis is an equal opportunity employer who does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Lead Clinical Case Manager  – Housing Department

Employment Type: Full-time 32-40 hours, Exempt, salaried and benefitted

Reports to: Housing Program Manager

Position Summary:

The role of the case manager is to undertake assessment, monitoring, symptom management support, goal planning, advocacy and linking of the consumer with rehabilitation and support services. This position supports the program manager with clinical oversight of clients. This position shares on-call responsibilities.

Duties and Responsibilities:  

This person will work full-time in a direct service capacity.  What follows is a list of duties and expectations for the position.

• Read the Mentis Employee Manual. Implement program goals and objectives.
• Meet regularly with the Program Manager to clarify client needs, to problem solve, and to coordinate services. Submit vacation requests, time sheets and mileage sheets to the Program Manager.
• Attend and participate in monthly agency staff meetings.
• Facilitate weekly treatment team meetings to go over progress, challenges, and offer support with how to best work with clients.
• Provide liaison support between clients and the landlords in both housing programs.
• Coordinate with Program Manager in the screening and selection of clients into both housing programs.
• Collaborate with other providers to arrange intake process and preparation for client move-in.
• Co-facilitate weekly house meetings in SHP and monthly Community Meetings in PHP with other case managers. Arrange house rotation for case manager facilitation.
• Schedule individual SHP client meetings at a minimum of once a month. Meet PHP clients in their apartment unit a minimum of once a week. Caseload of approximately 15 clients.
• Assign and monitor caseloads to other case managers.
• Provide ongoing guidance, support, advocacy, and resource linkage to address symptom management needs, client acquisition of skills, meet stated goals, maintain stability and placement in housing program.
• Track client appointments, goal updates, and ROI updates for clients.
• Provide support to clients in resolving personal issues or problems as needed. Respond to clients when in an emergency or crisis.
• Participate in on-call rotation with Director of Adult Programs and Housing Program Manager for 1 week a month and additionally when people are on vacation.
• Meet with SHP clients every six months to review client progress towards achieving identified goals and to review client’s participation in the program.
• Alert Program Manager as soon as possible when a client has an emergency or is in crisis.
• Work with Program Manager to collaborate on client behavioral issues as needed.
• Consult with Director of Adult Programs and Housing Program Manager on client challenges.
• Provide guidance and training to case management team.
• Share RUR duties with Program Manager and support in managing the waitlist.
• Support clients in working through and resolving conflicts with neighbors (PHP) or housemates (SHP).
• Work collaboratively with others to facilitate consistency and coherency among client’s various service providers, (i.e. doctors/psychiatrists, social workers, Social Security Administration, County Eligibility Department, Vocational Rehabilitation, and some family members, among others.) Arrange case conferences when needed; this should be thought through carefully with Program Manager.
• Support client’s in applying for housing opportunities.
• Assist client’s in move in/move out.
• Write a weekly progress note for each client after each scheduled individual meeting. Document client contact and collaborative contacts.
• Write weekly house meeting note for assigned house (rotates quarterly). Write note for each client, even if client is not present at house meeting.
• Maintain clinical documentation according to the standards of the profession and as instructed by program manager.
• Document identified cases according to MediCal standards when applicable.
• Participate in annual MediCal compliance training.
• Attend provider meetings in the community that are applicable to the client’s treatment, care and wellbeing as requested by Housing Program Manager or Director of Adult Programs.
• Provide and model appropriate boundaries and clear communication.

Knowledge, Skills and Abilities:

• Demonstrate adequate risk assessment and identification with appropriate responses
• Rapport building, assessment, planning and intervention
• Resource identification, advocacy and resource linkage skills
• Ability to set and keep clear boundaries
• Ability to exercise good judgement, decision-making and problem-solving skills
• Good Interpersonal skills with clients, other providers and co-workers
• Group facilitation skills
• Conflict resolution skills
• Ability to appropriately prioritize tasks for and with clients
• Good written and verbal communication practices
• Efficient time management with good organizational skills
• Basic computer skills
• Ability to work autonomously

Minimum Qualifications:

• Graduate student in a related field, or completion of Master’s Degree in Social Work, Psychology or Counseling Preferred.
• Experience working with mentally ill adults, preferably in a residential setting.
• Experience in a Medi-Cal funded program is a plus.

Compensation: $30-34hr.

Please submit your resume and cover letter to jobs@mentisnapa.org

California Pay Transparency Disclaimer: This is an Exempt position. The pay range for this position is $30/hour – $34/hour.

Actual placement within range will be contingent upon several factors, including but not limited to the candidate’s qualifications, education, experience, internal equity, and alignment with market data.

Benefits for our regular full-time employees include the following:

Earn up to 12 vacation days per year

• Earn up to 10 sick days per year

• Enjoy 12 holidays per year, plus a winter break (3 days)

• Up to 90% paid premium for medical and fully covered dental premium for the employee

• Vision and Dental Plans

• 401k retirement plan

• Annual training allowance

• Paid time off for training

Senior Prevention Specialist – Youth Leadership Development for the Mentis Teen Council

Implementation of community-based wellness programs for Mentis’ Teen Council and the Teens Connect youth program
FTE 40-hours-per-week non-exempt, benefited position

Agency Description
Mentis provides bilingual professional mental health services to people in Napa County of every age and income level. We believe equipping our residents with the tools they need to live emotionally healthy, stable lives creates a community of enduring strength. Mentis’ Prevention Division offers a variety of prevention programs within Napa County schools and the community, including the Teens Connect program.

Summary of Position
We are looking for a dynamic person to join our Prevention team. This position will serve as the primary coordinator of the Teens Connect program, with a strong focus on guiding and mentoring Mentis’ Teen Council, our youth leaders. Additional aspects of this position will include delivering wellness programs to our community, including supporting our school-based prevention curriculum when necessary and when time allows. The ideal candidate will genuinely want to make a difference in the lives of young people, support them with their leadership development, and be able to provide an engaging, supportive experience with the Teens Connect community.
The Mentis Teen Council is a youth leadership development program that engages young people as peer mental health advocates. Composed of diverse youth from Napa County high schools, the Teen Council offers year-round peer connection and engagement with our greater youth community, in school and out of school, virtually and in person. Trained in evidence-based QPR (Question, Persuade, Refer) suicide prevention, Teen Council members run wellness and empowerment clubs on their school campuses, provide peer support and referrals to mental health resources, lead community education campaigns on the radio and in print, on social media and on community panels, connect and engage with youth in Napa and beyond, and, most importantly, offer their insights, observations, and unique perspectives to the Mentis’ ongoing program development with a focus on caring for self, others, and the community.

Duties and Responsibilities:
• Provide youth leadership development and mentorship to the Mentis Teen Council and Teens Connect community.
•Facilitate outreach events to attract new Teen Council members each year in the spring.
•Onboard new Teen Council members each summer, with a focus on relationship building, circles of trust and youth leadership training and development.
•Plan, organize and facilitate monthly Teen Council leadership meetings.
•Plan, organize and facilitate annual Youth Mental Health Festival in May.
•Plan, organize, and facilitate additional Teens Connect events (1-2 per month).
•Oversee marketing and communication for Teens Connect including event promotion, monthly newsletter, social media, photography of events, and co-creating content and communications with the Teen Council.
•Manage supply inventory in accordance with Prevention Team’s needs and budget.
•Co-lead QPR Suicide Prevention trainings to youth and young adults, and assist Prevention team with additional QPR Suicide Prevention trainings in the community, when time allows.
•Support the Prevention team in delivering school-based programs when needed, if schedule allows.
•Tracking of survey data in Excel for reporting purposes (quantitative data).
•Collection of personal stories of success from teens/young adults (qualitative data).
•Direct communication with Prevention Manager and collaboration with Prevention Director, Prevention Team, and Mentis staff, including attending weekly prevention meetings and monthly staff meetings.
•Communication and collaboration with Mentis departments, school district staff, and partner organizations for coordination of services and activities.
•Attend outreach events on behalf of the Mentis Prevention Department.

Skills and Qualifications
•B.A. or B.S. and relevant experience working with youth programs in the mental health or education field
•Experience working within a school system, with youth, parents and adults
•Detail oriented, independent, self-motivated worker
•Knowledge of relationship building skills, team building, problem solving and conflict resolution methods
•Exceptional verbal communication skills- which include the ability to facilitate conversations with
youth in and out of a classroom setting
•Excellent organizational skills and dedication to completing projects in a timely manner
•Proficiency in MS Office (Microsoft Word, Excel, Outlook and PowerPoint), and Canva.
•Cultural and linguistic proficiency in Spanish a plus.

Compensation
California Pay Transparency Disclaimer: This is a nonexempt position. The pay range for this position is $27 – 30 per hour. Actual placement within range will be contingent upon several factors, including but not limited to the candidate’s qualifications, education, experience, internal equity, and alignment with market data. This is a full-time position (40 hours a week, with some evenings and weekends) with an excellent benefit package. We offer a generous holiday schedule and schedule flexibility, both designed to encourage good self-care practices and a healthy work-life balance.

Benefits for our regular full-time employees include the following:

Earn up to 12 vacation days per year

Earn up to 10 sick days per year

Enjoy 12 holidays per year, plus a week-long winter break

Up to 87% paid premium for medical and fully covered dental premium 401k retirement plan (available to part-time employees as well)

Annual training allowance

Mentis is an equal opportunity employer who does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law

How to apply:

•  Submit resume and cover letter to jobs@mentisnapa.org